Frequently Asked Questions
Everything you need to know about shopping with ecinos.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.
Do you ship internationally?
Yes, ecinos ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How can I track my package?
Once your order ships, you will receive an email containing a tracking link. You can also track your order status directly through your ecinos account dashboard.